IOS - Manage the activities of iPad devices

IOS - Manage the activities of iPad devices

Hello everybody,

My customers is working on a project in which the device they use is an iPad (including new and old models), they only use an iPad, not an Android tablet.
They want to display iPads in different departments, each department will use the same software but log in with different accounts (internal accounts of the software they design). Of course, these devices will work continuously, the screen always displays a live wallpaper (or list), when the user touches the device screen, the system will automatically run an application pre-configured by your manager on that device.
I think the way that works they are planning to implement is quite similar to Lockdown mode on Android devices. However, I have never managed any iOS device on SOTI MobiControl, I wonder if anyone has implemented and stable the model that I just mentioned?
Sorry my english isn't very good.
Thank you very much!

5 Answers

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Raymond Chan | posted this 23 November 2020

In your use case, I believe you can consider using the shared-device mode in which an end-user needs to log in with an AD/LDAP/IdP account, and the device will then be automatically relocated to different device group with different set of required app sor polices deployed. As all devices use the same internal app and possibly the same security policies (e.g. restrictions, authentication, etc), you can just configure different wallpapers for different device groups.  Your MobiControl server has to be v14.4 or later, and your iOS devices have to be running iOS13 or later.

 

 

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Carta | posted this 24 November 2020

Thanks for your answer.
MobiControl versions and iPad devices match the required information of the system you have shared.
One more thing, according to what I have learned in a short time, I know that in order to fulfill my client's request, I have to switch the device to supervision mode, I don't know how many ways there are. To do this, could you please help me?
Many thanks!

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Raymond Chan | posted this 24 November 2020

Hi Carta,

Please note that a device has to be factory reset to make it a supervised device.

For non-DEP devices, you have to use freely downloadable "Apple Configurator" utility running on MacOS machine to configure the device via cable.

For DEP devices, you can first turn on the "Supervise Device" option in the DEP tab of your Add-Devices Rule, and configure DEP assignment to use such rule to enroll your DEP device when it is factory reset.

 

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Carta | posted this 24 November 2020

Hi Raymond,

I have never registered for DEP before and have no information about it, I have performed a factory reset of the device, nothing different seems to be happening. Maybe I have to sign up for DEP and try again later. Or use the way you share: "Use freely downloadable" Apple Configurator "utility running on MacOS machine to configure the device via cable."

Many thanks!

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Raymond Chan | posted this 24 November 2020

Hi Carta,

Apple's DEP (Device Enrollment Program) account is meant for enterprise to manage work-related/BYOD devices, and it often takes at least a few weeks to complete all the formalities to get an account ready.   However, the advantages of having one are well worth the effort required.  Look for more details on how to apply from related Apple support websites.

 

Using Apple Configurator to get an Apple device into supervised mode is a very old (around 8-10 years) approach to access more advanced MDM policies.  As the MDM profile deployed on such devices is not lockable,  this approach of MDM deployment is fundamentally insecure, and I believe it will become obsolete for any serious enterprise use-cases very soon (say in the coming 1-2 years).   

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