IOS MobiControl agent is not connecting to the server ( MobiControl Cloud Consol )

IOS MobiControl agent is not connecting to the server ( MobiControl Cloud Consol )

Hi,

I am trying to enroll IPAD device but after i install the certificate i try to open the MobiControl agent it gives the below error.

 

(The identity of the server (s096155.mobicontrolcloud.com:5494) cannot be verified .Will try to connect to the next Deployment Server )

 

Note :I have generated new APNS certificate because the old is expired and i couldn't renew it , so i am trying to enroll the devices from scratch.

 

Appreciate your help as i am having this trouble since 2 months with no luck to fix it.

 

 

3 Answers

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JCMOD@SOTI | posted this 18 November 2020

Hi Hamza,

 

Thank you for posting in SOTI Central.

 

I can see an issue with your DS being 1024, rather than the expected 2048 Bits Key Size. Please raise a support case via support.eu@soti.net. We can then look into ensuring your environment meets the required specification for iOS 13 and above. In the meantime, here is a useful reference for you: https://discussions.soti.net/kb/changes-in-ios-13-that-impact-soti-mobicontrol-customers/.

 

Feel free to also reference this discussion link within your support case.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Hamza Elayan JTI | posted this 18 November 2020

Thank you for your reply, I have IOS 14+ and we have updated our SOTI CONSOL server from 13+ to 15.2.

 

i checked the link you mentioned above , it is related to On-Premises servers not cloud servers . i cannot fix it from my side .

 

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JCMOD@SOTI | posted this 18 November 2020

Hi Hamza,

 

That is correct, that is because you're utilizing a Cloud-Server. We (Technical Support) will guide you through the process further. On-Premise customers are also encouraged to do the same if they're having difficulties or are not 100%.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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