IOS pending install on ios 7

IOS pending install on ios 7

Hello, 

I have created enrollmentt rule and app catalogue . I distrubute my apps via vpp licence. 

Soti installs the app as soon as enrolment finishes on My Iphone 5s but some phone like 7s or plus never installs the app.

it says that install pending and stay just like that.

Any help will be very helpful .

Thanks in advence.

 

  • 29 March 2018
  • SOTI MobiControl
  • 2 Answers
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    • 2 Answers
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2 Answers

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Raymond Chan | posted this 04 April 2018

Please provide more details :

 

- Firmware version of your 5s and 7s

 

- Version and build number of Mobicontrol server and device agent

 

- Whether the devices are DEP or non-DEP devices

 

- What modes did you use for VPP (redemption code ?  device-based?  user-based?)

 

- What apps did you add in your app catalogue rule? Their version number shown in your saved rule?  The latest version number shown in the app store?  Are such app previously installed manually with personal AppleID (i.e. non-VPP) account?

 

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Metin | posted this 22 May 2018

Our problem solved by soti support team it was because of  ios devices sending to much request to the server, so support team increased request limits in mobi control db

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