iOS screen sharing issue

iOS screen sharing issue

Hello,

 

I'm testing screen sharing on iOS, when I started the recording, mobicontrol app say: "Connection to MobiControl cannot be established. Please enroll the MobiControl agent before starting the screen recording session".

 

Thank you,

Filippo

3 Answers

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Support Staff | posted this 05 March 2019

Hi Filippo, 

 

You do not have to enroll the devices with the MC agent but you can download the agent afterwards to enable "iOS screen sharing" capabilities.

 

I'm going to assume you enrolled the device agent-less, using the enrollment URL or VIA DEP enrollment.  In order to utilize the remote features as well as some other features, please download the MobiControl Agent from the Appstore and connect it using the enrollment ID created in your iOS rule.

 

Cheers, 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Filippo Frater | posted this 06 March 2019

Hi Filippo, 

 

You do not have to enroll the devices with the MC agent but you can download the agent afterwards to enable "iOS screen sharing" capabilities.

 

I'm going to assume you enrolled the device agent-less, using the enrollment URL or VIA DEP enrollment.  In order to utilize the remote features as well as some other features, please download the MobiControl Agent from the Appstore and connect it using the enrollment ID created in your iOS rule.

 

Cheers, 

 

Hi Support,

devices have MC agent installed.

 

Let me know,

Filippo

 

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Adil Katchi | posted this 20 March 2019

Hi Filippo,

Please ensure you're deploying the MobiControl agent using MobiControl (ie. via an App Catalog Rule).

You must "enroll the agent" before you can use the Remote Screen Sharing capability of the agent.  To do so, please ensure you launch the MobiControl agent at least once, accept all the prompts and ensure the "Connection Status" is "Connected" and "Enrollment Status" is "Enrolled".  Then, you can start a Screen Recording to start a Remote Screen Sharing session.

Also, please ensure you're using the latest agent available in the App Store.

Thanks,

Adil

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