Kill Application and Wipe Application on Android Enterprise

Kill Application and Wipe Application on Android Enterprise

JW
Johan W

Hi

Do SOTI intend to include the functionality to kill a running application and also do a wipe application data on a Android Enterprise DO enrolled device?

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11 Answers

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Matt Dermody | posted this 04 December 2018

Neither of those scripts seem to work on any of the AEDO Zebra Android devices I've tested with, even with the OEM specific plugin installed. I think the scripting documentation needs to be updated to differentiate between what is supported on Android+ vs. Android Enterprise.

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MartinsKl | posted this 02 January 2019

have you tried using StageNow MX8 option for AppMgr and selecting "Clear Application cache"?

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Laurent, NACHBAUER | posted this 02 January 2019

I think Matt has a point here, we should be able to know what's supported without trial and error.

Too many differences in behavior that should be documented.

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Eddie | posted this 04 January 2019

I cannot believe we have lost to ability to use kill_application.  It has made my, and our Service Desk's job that little bit harder if our in-house app decides to go off the deep end.

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Shawn T | posted this 07 January 2019

When deploying packages that update either the app itself or a settings file it is required the the application not be running. How are others accomplishing this? This is pretty basic functionality that will prevent moving to AE if given a choice.
With the new round of driver's devices deployed witOreo were don't have the option to stay on android +. Any help is appreciated Shawn

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Rob Case | posted this 11 January 2019

I'm experiencing the same issues here!  I have an open case with Zebra and SOTI as kill_application is extremely important when pushing new software configuration settings out.

Also, I discovered execute_shell doesn't work with the Android Enterprise device agent.

My suggestion would be to open a case with SOTI and Zebra to show the importance of these commands to us admins.

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Matt Dermody | posted this 14 January 2019

Agreed!

 

I get the sense that Google is really pushing their weight around and forcing companies like Zebra and SOTI to comply to AE and push people in that direction. I get frustrated by statements that DO is more capable than DA when there are plenty of scenarios just like this where that argument falls apart. I'm sure DO can eventually get there but at this point I feel significantly more empowered as an admin using DA than using DO. 

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Support Staff | posted this 29 January 2019

Hello Johan, 

 

Thank you for requesting a response from SOTI Support Staff.

 

I tend to agree with the overall theme of this post that the scripts to kill applications and wipe the application data have been an important part of administering Android devices for some time now.  

 

Unfortunately as you may already be aware,  what is permitted and what gets omitted in AE scripting capabilities in the new OS Versions is not up to SOTI.  As Google is very important partner of ours, feel free to let us know by creating a case and requesting to have these features returned VIA a feature request as Rob Case has suggested.  That way the necessary stakeholders are made aware of the scope and importance of these features and any others that are depreciated regardless of their popularity.

 

Feel free to E-mail Support@soti.net to create a case as we may have an alternate method of accomplishing your requirements such as using cmd prompt or some other way of accomplishing your task, and if not possible then at least a feature request can be filed from your case. 

 

With regards to a separate AE scripting section that make a lot of sense as DA/DO continues to experience growth in popularity. 

This is something I can request to have updated in our help file on your behalf.

 

Hopefully this helps some. 

 

Cheers,

 

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Matt Dermody | posted this 20 February 2019

Support for wipeapplication has been added to Android Enterprise as of the latest agent. This gives me hope that the other features like kill_application and writesecuresetting will make a return as well. More info:

 

https://discussions.soti.net/kb/ability-to-wipe-an-application-s-user-data-on-android-enterprise

 

 

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Rob Case | posted this 27 November 2019

I have not tested it yet however I see they added support for kill_application in the latest Android Enterprise Agent.

 

https://docs.soti.net/soti-mobicontrol/android-agent/release-notes/v136/android-enterprise-agent-maintenance-releases/

 

13.6.0 Build 1928 (April 03, 2019)

MC-66636 Added support for the kill_application script command on Android Enterprise managed devices that leverage the SOTI plugin.
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Matt Dermody | posted this 27 November 2019

The latest AE agent is actually 14.1.0 and I just tried to use kill_application with it and it still doesn't work. 

 

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