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Kiosk mode is still asking user action pending

T
Thierry
Veiligheidsregio Haagalnden
I use Soti with a Samsung Tab S3 tablet in kiosmode. The screen saver of the tablet is a four-digit pin code. Every time the tablet starts up or is removed from its screen saver, the PIN code must be entered. However, if the kiosk mode starts, the PIN code must also be entered (user action pending, please confirm your screen lock password) and that is very annoying. In Agent version 13.5 we do not have this problem but with version 13.6. What am I doing wrong?
Edited 6 years ago
Android
ANSWERS
S
SMod@Soti
6 years ago

Hi Thierry,

Can you please confirm how these devices are enrolled? AndroidPlus or Android Enterprise?

A similar issue has been addressed for  Android Enterprise devices in MobiControl agent V13.6.0 Agent – Build 1366.

Thanks,

T
Thierry
6 years ago

We use Android Enterprise. At build 1257 we have this problem. If I use build 1366, the problem is gone!

S
SMod@Soti
6 years ago

Hi Thierry,

Yes, this is a known issue that has been resolved in Android Enterprise agent starting V13.6.0 Agent – Build 1366.

Thanks,

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