LockDown + open chrome url check cookie fail ?

LockDown + open chrome url check cookie fail ?

Hello all,

i work with mobicontrol on version v 13.3.03454 and device zebra tc75x under android 7.

the mobicontrol agent is on version 13.6.1476

enroll under android +

 

I have some strange situation ...

I have some device with a lockdown and 6 urls on this lockdown

each url open a web page from SAP (chrome browser), where user need to enter their credentials before to work.

 

On some device, same brand, os version, patch version there is no error.

But I have some others device, where when user try to validate their login information we receive this error message -> connexion cookie check failed ! 

 

that's stange, because if i try to remove the lockdown (send script kiosk off) and open url in chrome , enter credetials it's works !

 

someone has an idea about what's happen and how i can resolve this ?

I can"t understand ..

 

thanks

 

3 Answers

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DDMOD@SOTI | posted this 21 October 2020

Hi Christophe,

 

Thank you for posting your concern!

Can you please confirm what could have triggered this behavior? Any upgrade or changes done to the devices?

Are you observing this on a particular set of devices or on random devices? If so, what manufacturers and OS versions?

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 22 October 2020

Hello DDMOD :),

 

for me , the problem is solved, i have make a factory reset on the device, re enroll it and it's seems ok.

rather strange as problem...but since 1 week no problem ...

wait and see

 

thanks

 

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DDMOD@SOTI | posted this 22 October 2020

Thanks Christophe for providing the update.

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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