Lockdown password failed

Lockdown password failed

Hi,

We have a Coppernic C-five device with Lockdown.

There is no network communication because wifi is not configured.

Whern we put the Lockdow password, it's rejected.

What can we do please ?

Thanks for your help

BRUNO RAME Project Deployment Coordinator / SOTI Mobicontrol Specialist

4 Answers

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Aaron B | posted this 16 January 2019

I assume you're referring to the SOTI lockdown?  If you swipe up from the bottom of the screen SOTI lockdown will have an option for an administrator login and that's the password you need i assume?

 

In order for that device to have SOTI lockdown present, it would have had to, at some point, connect to a SOTI environment with a lockdown profile configured.  Whatever the password was at that time, in that environment, would be what the device requires.  It wouldnt be an effective lockdown if there was an easy way around it.

 

If there is no way to recover the password, or to return the device to the original wifi network it was configured to use so that it can re-connect to that environment, you may need to factory reset the device via ADB or an android OS factory reset file in order to break out of the lockdown.

 

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Support Staff | posted this 16 January 2019

Hi Bruno, 

 

If that doesn't work you should be able to use the back button and hold it for 3-5 seconds for the admin password input box.

 

Or if the issue is that the password is not working, a script sent to the devices of "notify kiosk off" works on android devices too but the device needs to be online for scripts to work. 

 

Lastly if you can add a picture of the issue, we can help confirm which of the two are occurring. 

 

Hope this helps!

 

Cheers, 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Matt Dermody | posted this 16 January 2019

How do we know you are who you say you are? How do we know you're not some end user with a stolen device trying to break through the lockdown screen ;)

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Support Staff | posted this 17 January 2019

:) He still needs the Administrator password...

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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