Managed Google Play Account - Status:'EMPTY_TOKEN

Managed Google Play Account - Status:'EMPTY_TOKEN

Hello community,

 

does anyone know the issue that the Google managed account gets no token?
In the logs i receive the message:

Error message received from device Zebra MC93 (Managed Google Play Account Status:'EMPTY_TOKEN Got response but there was no token!')

 

In the Mobicontrol App i only receive the message that i need to complete the configuration for your Work Profile.

 

 

I am running MobiControl version 15.3.1.1151

Till now i did the following steps:

 

Nothing helped and the support Case (C00480403) has no solution yet.

Does anyone has an idea how to solve the issue?

 

 

 

 

12 Answers

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Raymond Chan | posted this 03 May 2021

I encountered similar problem with some MobiControl server(s) about 12-18 months ago.  For now, I could not recall exactly how the problem was resolved.  Might be able to find some written record/email(s).

 

Anyway, could you please provide more information related to your case:

- Have you ever successfully enrolled any Android-Enterprise on THIS MobiControl server?  With this v15.3.1.1151 or with which earlier version(s)?

- Was this MobiControl server upgraded from any earlier MobiControl version recently?  If so, from which version.

- Do you have any problem enrolling any AE device for devices of othe brand or of a different device model?

 

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Manuel Talarczyk | posted this 04 May 2021

 Have you ever successfully enrolled any Android-Enterprise on THIS MobiControl server?  With this v15.3.1.1151 or with which earlier version(s)?

  • Yes, i enrolled some of the Zebra MC93 devices with the Google Managed account on an older MobiControl version 15.2.2.1077.
  • Maybe the update should be the reason for the issue.
  • I have no other devices for the test, so i can not answer this question.

 

Regards

Manuel

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JCMOD@SOTI | posted this 04 May 2021

Hi Manuel,

 

Thank you for posting in SOTI Central.

 

Can you confirm that the Device can communicate on port 443 with your DMA Address?

 

Usually, this is the MS Address and can be found in MCAdmin -> Deployment Server -> Device Management Address.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Manuel Talarczyk | posted this 04 May 2021

Yes i can confirm that the Device can communicate on port 443 with our DMA Address.

 

Regards
Manuel

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JCMOD@SOTI | posted this 04 May 2021

Hi Manuel,

 

If you go into your App Policy and click the following, do you see any errors?

 

 

Can you also navigate to your "License Information" section in the Legacy View and also "Update", does it show any errors?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Manuel Talarczyk | posted this 04 May 2021

Hi, 

no error in the app policy. That works and i can add new apps.

Also no errors in our license informations.

 

Regards
Manuel

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JCMOD@SOTI | posted this 04 May 2021

Hi Manuel,

 

Download this app (https://play.google.com/store/apps/details?id=com.nosari20.connectivitytest) and perform a connectivity test on your Device's Network. This will check the various Google Endpoints for connectivity.

 

On top of the above, are you able to navigate to your Enrollment URL within your Device's browser? 

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Simon Breuer | posted this 04 May 2021

Hi Manuel,

did you recently update the license key in your MC environment which was previously assigned to another MC environment?

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Manuel Talarczyk | posted this 04 May 2021

Download this app (https://play.google.com/store/apps/details?id=com.nosari20.connectivitytest) and perform a connectivity test on your Device's Network. This will check the various Google Endpoints for connectivity.

- I already checked this and this works fine:

 

   Yes i am able but receive this message: Not found. HTTP Error 404. The requested resource is not found.

 

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Manuel Talarczyk | posted this 04 May 2021

Hi Manuel,

did you recently update the license key in your MC environment which was previously assigned to another MC environment?

 

Hi Simon, yes the license key is the correct one. It shows also the right number of the bought licenses.

Regards
Manuel

 

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JCMOD@SOTI | posted this 04 May 2021

Hi Manuel,

 

I can see we're both in EMEA region. I'll reach out to you personally to look into this issue together more efficiently moving forward. Then will update this discussion once it's resolved with the resolution.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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JCMOD@SOTI | posted this 05 May 2021

Hi Manuel,

 

As the issue is now resolved, can you mark this post as the solution?

 

To summarise the issue, it was related to how the network/environment was set up. The core issue was the device's were unable to access the DMA via the Agent -> Profiles List &/or through enrollment URL.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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