Mobicontrol Change User Mode
Factory Reset is definitely overkill.
If you are in Remote Control you can open the MobiControl Agent and press Page Down (or maybe its Page Up? one of the two) in Remote Control to bring up the prompt to activate User Mode.
You can do the same to access Admin mode when in user mode. You can also long press on the back button while the agent is up in order to do the same.
Alternatively you can use scripting:
Admin Off/ Lockdown On
notify kiosk on
Admin On/ Lockdown Off
notify kiosk off
That works fine.
I thought that i tried this exactly as you described -.-
I will recheck this when the problem occurs again. Thanks a lot.