Mobicontrol upgrade process from 13.x to 15.2 and SHA2 replacement.

Mobicontrol upgrade process from 13.x to 15.2 and SHA2 replacement.

Dear All

 

I'm one of customer for your product. regarding SOTI Mobicontrol.

 

About a month ago, I raised ticket for Android10 enrollment.

SOTI support team said, first of all I have to Mobicontrol upgrade from 13.x to 15.x.

And then I have to replace from SHA1 to SHA2 SSL due to Android security policy.

 

For today, I am having a Android 10 device enroll setup for example, Rules, Profiles..

Problem is that support team is not respond appropriately. Therefore, I have to waiting for your call only..

During support history, I got error. i.e. console restart, Rules cannot retrieve..

 

Do you have any service level service of work? 

End of this month, I will replace to Android 10 device up to 300 devices.

If I get wrong support, I will decide to SOTI device EXIT plan soon.

 

For your understand, I attached Incident numbers.

C00437437, C00443753, C00443044, C00441922 , C00437141 , C00445011

 

Thanks. 

  • 21 October 2020
  • SOTI MobiControl
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Benjamin, Wilts | posted this 21 October 2020

So what exactly is your problem with the SOTI 15 version?

You cannot add Android 10 devices?

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Support Staff | posted this 13 November 2020

Hi Donghoon Lee,

 

I see your cases with Technical Support have now been closed.

 

Our Technical Support strives to ensure every customer has a satisfactory experience and cases are closed only when a solution has been found or case closure has been agreed upon. On top of that, we closely follow agreed SLA levels according to your support level, thus providing agreed on response times for a variety of issues.

 

Regarding SHA256 and Android 10, I've attached a useful reference below. This details the steps necessary in order to support Android 10 in your environment.

 

Reference: https://discussions.soti.net/kb/android-10-sha-1-deprecation/

 

You're always welcome to ask questions, share issues, and contribute to other posts on SOTI Central en route to finding solutions to your circumstances.


Please let us know if there is anything else we can do to ensure you are receiving exceptional support at SOTI.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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