Mobicontrol upgrade process from 13.x to 15.2 and SHA2 replacement.
So what exactly is your problem with the SOTI 15 version?
You cannot add Android 10 devices?
Hi Donghoon Lee,
I see your cases with Technical Support have now been closed.
Our Technical Support strives to ensure every customer has a satisfactory experience and cases are closed only when a solution has been found or case closure has been agreed upon. On top of that, we closely follow agreed SLA levels according to your support level, thus providing agreed on response times for a variety of issues.
Regarding SHA256 and Android 10, I've attached a useful reference below. This details the steps necessary in order to support Android 10 in your environment.
You're always welcome to ask questions, share issues, and contribute to other posts on SOTI Central en route to finding solutions to your circumstances.
Please let us know if there is anything else we can do to ensure you are receiving exceptional support at SOTI.
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | www.soti.net |