Mobicontrol upgrading from 18.104.22.16851 to 22.214.171.12474
I've created a case.
I was told to upgrade the agents manually !!!.
I've asked for what you suggested (how to modify the compatibility...) on Wednesday
Since then, i havent received any answer.
Could you tell your collegues what to do and answer me.
Since two weeks, my Customer hasnt been able to use his devices returning from repair.
We can definitely accommodate your request to modify the compatibility to recognize the agent that is already on the devices as being the most compatible agent.
In order for us to do this you would need a support case and a Technical Support Engineer to make this modification for you, that way you are not violating any T&C's with regards to your MobiControl DB.
You can create a case by emailing Support@soti.net or clicking here
Hope this helps!
Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | www.soti.net |