MobiControl won't stay connected

MobiControl won't stay connected

Hi,

we have 45 Samsung Galaxy TabS4's, with mobicontrol agent ver. 13.7.5....my problem is, that the agent only stays connected when mobicontrol app itself is opened up, as as soon as it gets closed or minimized, the agent disconnects. In the mobicontrol connection settings it's set to permanent. Any suggestions, how to set it up to always be connected?

7 Answers

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Ivan Keri-Nagy | posted this 25 November 2019

It helped, thank you :)

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Edgar Gomez | posted this 25 November 2019

Try this script

writeprivateprofstring DeviceFeature DisableDozeMode 1
apply featurecontrol

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Ravikant Mishra | posted this 25 November 2019

Try below script:

writeprivateprofstring DeviceFeature DisableDozeMode 1

apply featurecontrol

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Ivan Keri-Nagy | posted this 25 November 2019

I don't have that option under feature control

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Ravikant Mishra | posted this 25 November 2019

Did you try enabling "disable doze mode" under feature control profile?

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Ivan Keri-Nagy | posted this 25 November 2019

build number for the server is: 14.1.3.1587

I have a test device, and when I close the agent, the pictogram of the tablet goes from green to grey, and when I open up the agent again, then it starts to connect. I've tried to reinstall the profiles etc...nothing helped...The problem here is that when I want to push out a new package to the profile, it takes about 10-15 minutes, however the connection won't last that long, only when we are directly on the mobicontrol app.

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Raymond Chan | posted this 25 November 2019

What are the version and build numbers of your MobiControl server?  What about the active MDM api's used by the device agent?

 

How did you know the devices were not connected when the device agent was closed/minimized?  While you think it's not connected, did you try locking/unlocking the lockscreen or installing/revoking profile? 

 

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