Thank you for posting in SOTI Central.
It seems on Android 11 COPE and afw#mobicontrol enrollment, COPE doesn't work as we would expect. This is an unfortunate Android platform restriction that we have no control over at this moment in time.
Your solution is to enroll through the MobiControl Stage Programmer App (QR/NFC), which should then resolve your issue. If it doesn't, look into upgrading your firmware and then try the method again.
If this resolves your issue, please mark this post as the solution. Also, feel free to reach out if you need clarification or have any follow-up questions.
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | www.soti.net |
I did as you said: to enroll through the MobiControl Stage Programmer App (QR)
My device is still in remote view
Here is the state of the agent:
Firmware is up to date.
I restarted the device as well as the SOTI application.
Thanks for your help
Since our samsung a40 devices (enrolled with QR without KNOX Enrollment) have been upgraded to android 11 we have also lost functionality:
- remote control is now only view mode (and needs user accepts)
- user has to accept installation of internal apps (deployed with profile)
Without the silent installation, COPE devices become nosense for us.
Recently i encountered this issue too. 1 of my device updated to And 11 and i can no longer do RC to device (Remote View only).
I think we should have 1 plugin to enable the RC function.