New Devices not displayed / moved Device remain old folder
Thank you for posting in SOTI Central.
Sounds like you're suffering from a Search Service Integrity issue. I will detail the standard steps in order to resolve the problem.
Method 1 - Firstly navigate to Global Settings -> "MobiControl Search Sync Interval" then click "Sync Now" and press "Refresh" until the sync has completed. Then look at the Integrity %, if it doesn't hit 100% after a few times then try the below steps.
Method 2 - Stop your Search Service within MCAdmin then navigate to C:\Program Files\SOTI\MobiControl\Search and rename the "Data" folder to "Data_1", then start the Search Service and perform Method 1 again.
Once the Integrity reflects 100%. If this post resolves the problem, please mark this post as the solution. If you have any questions or need clarification feel free to reach out.
Edit: If you're using a MobiControl Cloud Server, method 2 is performed by Technical Support. You're welcome to raise a new case via email@example.com and we'll then continue off from there.
Technical Support | SOTI Inc. |1.905.624.9828 | firstname.lastname@example.org | www.soti.net |
If you are using MobiControl v14+ server, maybe the data cached in the MobiControl search module is not updated/in-sync with the latest data in your MS-SQL database.
What are the version and build numbers of your MobiControl server?
You can force a search module resync /refresh in the tab " All-Plaforms -> Servers -> Global-Settings -> MobiControl Search Sync Interval", and see if you can see the missing information after the update.
I chose method 2 and it worked.
Thanks for the fast and successful help