Notifications are not appearing in Lock Down

Notifications are not appearing in Lock Down

 

 

 

Hello,

 

We have a Lock Down created, and one of the items we allow access to is Notifications.

 

In the lock down profile we use the text: action://net.soti.mobicontrol.VIEW_NOTIFICATIONS. This previously allowed users to view the notifications on the device, as though we had a notification 'app'.

However we recently have upgraded our devices, they are now Samsung Galaxy A50 devices using Android 9 (we were using a much lower android version).

Currently if a notification is received, they present at the top of the screen an in the drop down bar, the notification icon within the lock down also present a red circle with the number of notifications received. However when the user selects the notification icon - the notifications do not present. Instead a screen just reads: "Currently using Native Notifications (recommended for Android P+).

I have tried a couple other lines of text including:

Launch://net.soti.mobicontrol.VIEW_NOTIFICATIONS

Launch://com.android.settings/.Settings$NotificationStationActivity  

Action://com.android.settings/.Settings$NotificationStationActivity  

 

Is there anything else I can try to allow the user to see the Notifications when they enter 'app'?

 

I have attached some photos to try and show the problem I am having.

 

Thanks,

 

Natalie

6 Answers

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Raymond Chan | posted this 09 January 2020

Please provide more details, such as

- version and build numbers of your device agent and server

- active MDM API's of you device agent

- settings of any feature control profile or application-run-control payload deployed to the device

- what expected notification(s) are missing and under what test conditions

- is the status bar totally disabled in your lockdown/kiosk?

etc. 

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Natalie Shield | posted this 09 January 2020

We are currently trialling version: 15.0.1.1181 for the portal and 14.1.1.1003 for the agent.

The status bar isn't disabled, and we can see the notifications appearing in this status bar.

We have our own unique apps that have been made for our company - there are 8 applications we would expect notifications for. I have checked the settings of the device and these apps do have notifications 'allowed' and we are seeing them appear in the status bar.

Our Feature Control is applied used to disable Bluetooth, Data Roaming, Multi Users and some data protection selections. We allow access to the status bar through this too.

It is just the Notification 'app' that isn't presenting the notifications. I understand that the icon isn't actually an app as such, however that as far as my knowledge is regarding this issue. I know that it was Soti support that helped us create it in our original solution (Version 13.4.0.5121). 

Please let me know if you need any further  information.

Thank you very much for your help so far, I really appreciate it.

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Raymond Chan | posted this 09 January 2020

Please clarify what are the active MDM API's of your device agent.

I just happened to have a Samsung A70 (which is very similar to your Samsung A50) running Android 9 and MC AE device agent v14.1.3.1027.   Using

    Launch://com.android.settings/.Settings$NotificationStationActivity  

as a lockdown menu entry to display notifications was tested to be OK.   Maybe you can try upgrading your device agent from your  v14.1.1.1003  to  v14.1.3.1027 and test again if you are using Android Enterprise.  

 

 

For me, I have never used lockdown menu entry     action://net.soti.mobicontrol.VIEW_NOTIFICATIONS

for any production server of my customers as my tests showed that the implementation was not good enough for any production use.  So I could not help in any way if you want to continue using this approach to support viewing of notifications.

 

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Natalie Shield | posted this 09 January 2020

I'm unsure as to what "active MDM API's of your device agent" means. Please could you explain where I can get this information from?

 

We would be happy to use another format - so using 'action://net.soti.mobicontrol.VIEW_NOTIFICATIONS' isn't essential. We will happily use the suggestion from yourself. I will upgrade the agent and see if this helps.

 

When I used ' Launch://com.android.settings/.Settings$NotificationStationActivity' it presented what appeared to be code-like text under each notification.

 

Thanks

 

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Raymond Chan | posted this 09 January 2020

Active MDM API can be found under the item  "Agent version" in the "Device Configuration" tab of your device agent.

 

You're right that the  latest  .Settings$NotificationStationActivity on Android 9 now only shows information of the app issuing the notification and not the notification details themselves.   I'm not aware of this, as my company provide  cutomized and proprietary solution for our customers on their requests.

 

If you need to perform operations on notifications other than just viewing,  it might be better to use a third-party notification management app available on Google Play store.  I did a quick search and found free app such as https://play.google.com/store/apps/details?id=org.hcilab.projects.nlog.   Please perform thorough tests yourself to confirm which one actually fits your requirements.

 

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Natalie Shield | posted this 09 January 2020

Hi The Active MDM API states:

Samsung MDM 5.7, Samsung Knox 3.3, Work Managed Device, RC1 (1.16.0.100).

 

I have tried the application you have suggested however that also provides what appears to be code.

 

We would just be looking for something that presented the notifications that appear in the bar, and then when the notification is selected the corresponding app would open. That is what currently happens with our current solution with our old devices.

Are you aware of anything that could provide us with the notifications without being able to view the code or log details?

 

 

 

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