On first launch Mobi Control "Loading ... Please wait ..."

On first launch Mobi Control "Loading ... Please wait ..."

Already on the third smartphone, the application does not start Mobi Control. After installation, it loads endlessly, and then we close.

How to fix it?

 

 

7 Answers

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Joakim | posted this 29 March 2021

Would be good to get the following

  • On-premises or Cloud instance and version of MobiControl
  • Device Manufacturer and Model
  • Device Operating System Version
  • How are you performing your enrollment method
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Olga Saveleva | posted this 29 March 2021

Было бы хорошо получить следующее

  • Локальный или облачный экземпляр и версия MobiControl
  • Производитель и модель устройства
  • Версия операционной системы устройства
  • Как вы выполняете свой метод зачисления

 

local version, apk file
Samsung J3
Android 5.1.1
I did not understand the last line

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JCMOD@SOTI | posted this 29 March 2021

Hi Olga,

 

Are you downloading the MobiControl agent from https://soti.net/oem then the Android Classic option, Google Playstore, or through the afw#mobicontrol method?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Olga Saveleva | posted this 30 March 2021

Downloading from https://soti.net/oem. Then Android Classic - OEM Specific Agents and Plugins

Next: Manufacturer - Samsung, Model - Samsung ELM, Agent Version - 1422

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JCMOD@SOTI | posted this 30 March 2021

Hi Olga,

 

Try using this 13.6 agent instead of the latest agent and let me know if it works: https://downloads.soti.net/apk/v1360/Samsung/SamsungElmMobiControl1360_1844.apk

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Olga Saveleva | posted this 30 March 2021

Unfortunately, it didn't help. Also freezes after launching the application

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JCMOD@SOTI | posted this 30 March 2021

Hi Olga,

 

I suggest you log a Support Case via support@soti.net / support.eu@soti.net. We can then analyze the issue and proceed that way.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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