On Lockdown We are Getting a Notification that allows users to uninstall the MobiControl Application

On Lockdown We are Getting a Notification that allows users to uninstall the MobiControl Application

The customer has a Huawei device that has Lockdown applied to it, and the Lockdown Template is customized. When they tap on the back button and recent activity button a couple of times, they get a Notification from Smart Recovery that says it needs to uninstall MobiControl. 

5 Answers

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Raymond Chan | posted this 22 August 2018

What are the server and device agent version and build numbers?

 

What is the Android firmware version? And which device model of Huawei?

 

Did MobiControl device agent get successfully uninstalled after pressing any button/key?

 

 

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POL Support | posted this 19 March 2020

 

Hi Raymond

We have a same issue.

[Model]BAH2-L09(HUAWEI)

[Agent Version]14.1.5.1059

[OS Version]8.0.0

[MC verson]14.4.7.1053

 

We haven't try to uninstall.

 

Do you have any thoughts about what the cause might be?

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JVMOD@SOTI | posted this 24 March 2020

Hello POL Support/Vishal Guleria,

 

Thank you for requesting response from SOTI staff, did you try pushing profile for restricting uninstalling MobiControl agent?

Please refer to screenshot - 

 

Thanks and Regards,

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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H2O | posted this 03 April 2020

Hello,


Let me support for POL support.
Enrollment Agent is AE, not A+.
And this HUAWEI model is certified by SOTI .

*Since we do have MediaPad M5 Lite certified and we do not re-certify for regional submodel variants,  their device is indeed certified.

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JVMOD@SOTI | posted this 04 June 2020

Hello H2O,

 

Thank you for your post, can you please elaborate what exactly the issue you are facing?  Also, can you try to follow through with the prompt to uninstall MobiControl and let us know the outcome?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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