OOC Policy -> is there a trace / log ?
You can add a line such as
log -i "OOC: abc xyz ........"
in your OOC script to get log entry recorded every time it is run.
If any device continues to be in off-line state for more than 8 hours based on information from your server, is it possible that the device is actually powered off or the device is connected to a closed Wifi network that doesn't allow access to your server? Have you used any MobiControl data-collection rule to collect information such as battery level , Wifi SSID, cellular operator, etc. to debug your problem?
yes it's possible that a driver is very hurry after his hard day and forget to put the device into the charging cradle and the battery of the device is dead ..
But normally there is someone who check that all device is on the cradle after the work.
I will try data collection and see if I can find a solution with this.
I will update this topic with my investigation ...
thanks a lot