Opening PDF files without using Soti Surf
Please provide more details:
1. Do you need your tablet to have keyboard hardware connected (wirelessly or via USB port) 7/24 in the store? or just need keyboard only when performing administrative function?
2. On either Samsung or Lenovo tablet, if lockdown menu is not enabled, do you have prolem opening any downloaded pdf file from Soti Surf or from other web browser? If not, what is the bundle-ID of the pdf viewer app/module used to display the pdf file?
3. How many items are there in your lockdown menu? Is there any lockdown menu item specifying viewing of a local pdf fille? Is there any problem displaying such pdf file on either tablet?
The keyboard will remain connected at all times.
Most operations can be done without a keyboard, but the Surf browser immediately becomes unusable when connecting the keyboard.
Below you can see in the print screen that the browser goes into a window mode and unfortunately it cannot be made larger than that.
As soon as I start a chrome browser outside of the lockdown function, the PDF files can be opened in the Google PDF viewer that is installed.
The PDF viewer bundle ID is com.google.android.apps.pdfviewer.
We have two items in the lockdown menu that each point to a different page. There is no separate reference to a PDF viewer.
Outside of the lockdown, the PDF files can be opened as usual.
Since it concerns a different file each time (per location and two different files per week) it is unfortunately not an option to refer directly to a file with the 'file: //' option.
As a test for you to further debug your problem on your specfic device/firmware, please try to whitelist your pdf viewer by temporaily adding a third kiosk item
in the kiosk payload of your Android profile, but without adding a corresponding entry in the html template.
Is there any problem opening any downloaded pdf file?
Creating an extra button to open the PDF viewer below it did not have the desired effect.
This meant that we had to open the app and separately find the downloaded PDF file to open it.
Since this was not very user-friendly and the PDF viewer could not be opened fullscreen, just like the Surf browser, we decided to move away from the Lenovo tablet and go for a different one.
That way we can still use the Surf browser with which our problems have been solved.
In any case, thank you for thinking along. At this point, further research into this problem is no longer necessary!