Phone contact -> problem

Phone contact -> problem

Hello,

we work with soti mobicontrol on version v13.3.3454

We have the device zebra tc75x with client version mobicontrol on 13 6 0 1476

 

I have a profil who have some authorized number and not authorized numbers

I have deploy this profile yesturday and only on two device that doesn't work ..

It's work on many device ...

SAME Zebra TC75X under android 7

 

when driver try to call some phone number it's not possible ...

Profile is on status -> installed 

 

Any idea ?

I've try to reboot the device but nothing work...

 

thanks for your time

3 Answers

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DDMOD@SOTI | posted this 24 July 2020

Hi Christophe,

 

Thank you for posting your concern!

 

Are all the devices of Zebra TC75x on the MobiControl web-console have same configurations and OS version?

Are they enrolled using same method?

If no, what are the major differences between them?

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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christopheBERNARD | posted this 28 July 2020

Hello DDMOD,

Yes samed device zeba TC75X android 7.1

It's so strange, i've try multiple reboot nothing work actually.

 

I will try to remove and apply again the profile and see what's happen.

 

If you have any idea don't hesitate ..

 

Thanks for all

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DDMOD@SOTI | posted this 28 July 2020

Hi Christophe,

 

I understand the concern here and this would require further troubleshooting to check the device and server logs to end on a resolution. Can you please raise a support case(click here) or call SOTI Support team(click here) to assist you better and ASAP?

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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