Please give Draw Over Other Apps permission

Please give Draw Over Other Apps permission

I'm trying to set up my Android Enterprise phone in Kiosk and Lockdown Mode.

 

Kiosk mode is enabled but I get a message "Please give Draw Over Other Apps permission. This permission is needed for Lockdown Profile".

 

Any idea what this is? Can I configure it remotely?

7 Answers

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Raymond Chan | posted this 14 June 2018

What is your device brand and model?  What about the Android version and device agent version & build number?  I don't know why you get prompt for such permission on your device for using Kiosk mode.

 

If I haven't misunderstood your problem and guessed incorrectly about what's happening,  I think you could just go to Settings -> App Manager, select Mobicontrol device agent app, scroll to the bottom, and enable the permission "Apps that can appear on top"

 

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GMod@SOTI | posted this 14 June 2018

Hi Ciaran,

This permission is needed for Lockdown because it allows MobiControl to control foreground applications and processes.
If the permission had not been previously granted, then you will receive this prompt.

Unfortunately, this permission needs to be granted manually and Raymond had provided one possible way above (the location may vary depending on your version of Android). As stated in a previous post, this is expected behaviour because user input is required for OS security reasons and there are no known scripts.

Regards,
~G

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

 

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Ciaran Byrne | posted this 14 June 2018

Thanks for this, Raymonds answer pointed me in the right direction.

 

To clarify - if you want to enable Kiosk mode you need to manually enable the MobiControl Agent, is this correct? It might be a good idea to document this somewhere, or maybe it already is?

Anyway, problem solved, thank you.

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Raymond Chan | posted this 15 June 2018

Even for two Samsung devices running Android 7.1.1 and 8.0, that have the stricter permission model implemented, I've just retested and confirmed that "Apps that can appear on top" permission is NOT mandatory for Android Plus Kiosk mode to work.  My previous tests for Android Enterprise platform done a few months ago also did not require such permission.  However,  as Android Enterprise platform is still evolving,  I can't rule out possibility that the mentioned permission must be granted to use Kiosk mode for a particular or all band/model. 

 

Would you mind sharing information about your device brand and model, Android firmware version, and device agent version & build number?

 

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Ciaran Byrne | posted this 18 June 2018

Hi Raymond,

 

I'm using the following:

Nokia 8

Device Kind Android Plus

OS Version 8.1.0

OEM Version 00WW_4_88B

Android API Level 27

Agent Version 13.5.0.1577

Remote Control Version 1.6.0.100

 

Hope this helps :)

 

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Raymond Chan | posted this 18 June 2018

Thanks for your information. 

As your device is running the latest Android version (8.1.x),  there can be some difference in behavior compared to earlier versions.    I can give your more updates when I get some 8.1.x devices from a few big brands for thorough testing.

 

 

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Jake Ward | posted this 15 August 2019

I'm getting this error. Ideally we would like to enroll the phones at startup so I am not sure how to resolve this once the phones are in lockdown.

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