Powering Off Android 9 Devices - Android Enterprise

Powering Off Android 9 Devices - Android Enterprise

Hello,

 

I am unable to power off my Android 9 (Samsung Galaxy A50 devices) in our new Soti platform (V.15). 

 

Our devices are now Android Enterprise, and the scripts we have been sending are not supported. Does anybody know of anyway we can remotely turn off the devices. 

 

Thanks,

ECM

7 Answers

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DDMOD@SOTI | posted this 10 June 2020

Hi Natalie,

 

Feature Request has already been raised to have a feature/scripts to shutdown the Android Enterprise devices from the web-console in the future builds of MobiControl. 

Please follow the release notes of SOTI MobiControl to get an update on the improvements done on the new release.

https://docs.soti.net/soti-mobicontrol/release-notes/

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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Natalie Shield | posted this 10 June 2020

Hi,

 

yes please can the issue be raised, as its a really important feature to us.

 

Thanks

 

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Natalie Shield | posted this 10 June 2020

Hi,

 

I tried sending both shutdown and shutdown 25 and they were both unsupported.

 

Thanks

 

 

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DDMOD@SOTI | posted this 09 June 2020

Hi Natalie,

 

As per the solution on this post, please send the below legacy script to turn off the device:

shutdown [delay]
Where delay is a time period in seconds.

Example:
To turn off the device:
shutdown


To turn off the device in 25 seconds:
shutdown 25

 

Share the outcome if this solution works for you.

 

Regards,

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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JVMOD@SOTI | posted this 09 June 2020

Hello Natalie,

 

Thank you for your post, unfortunately we do not have shutdown script for Android Enterprise devices as they are Managed devices.

But we can raise feature request by creating Support Ticket.

 

Please let me know if you have any questions or concerns,

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Natalie Shield | posted this 09 June 2020

Hello,

We currently use: MobiControl Version 15.0.1.1181., our Android version is Android 9, Agent version is 14.1.6.1018 and we use an Enterprise solution.

 

The script commands I have tried are:

 

turnoff - both in legacy and javascript
shutdown - both in legacy and javascript
 
Thanks
 
 
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Raymond Chan | posted this 09 June 2020

What are the version and build numbers of your device agent?

What script command(s) did you send?

 

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