Problem reinstalling Chrome in Samsung SM-T580

Problem reinstalling Chrome in Samsung SM-T580

Hello, I am having trouble trying to reinstall chrome via soti.

Once the package is created and deployed from the server (14.4.9.1034), the tablets (Samsung SM-T580 agent versión 14.2.1.1083 and Android+) try to install the package and they start rebooting agent with each installation attempt. Keeping on rebooting.

 

This is the state in which the package remains on the tablet:

 

Or:

This package is the only one with which I have problems, I have installed and updated packages from other apk's, but this one, I don't know if being an OS application is giving me problems.

 

Any idea why it could be?

8 Answers

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Raymond Chan | posted this 22 June 2020

Due to possible different interpretations of emergency EMM technologies, I need to first verify when you said you are using Android+, are you using OEM-specific Samsung ELM deivice agent or the generic Android-Enterprise device agent?

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Jose, Echeverria | posted this 22 June 2020

Hello Raymond, im using Samsung specific agent, yes.

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Raymond Chan | posted this 22 June 2020

So, from where did you get your Chrome apk to create the .pcg package file in the first place?   Was your upgraded Chrome apk file created/downloaded from somewhere just as the initial apk file?   I don't think you can get the REAL OFFICIALL Chrome apk file anywhere, as it is supposed to be downloaded from Google Play store with Android+ device agent.  Please note that any apk from some unofficial app store may have been tempered with or missing some file(s) if the apk file was backed up from an installed  instance.

 

 

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Jose, Echeverria | posted this 22 June 2020

You are rigth, i have used an apk extractor to get the apk, maybe it is the problem, i have try few diferent ways to extract the apk and always with same result. I cant download from play store in this case.

 

I used the same procedure to obtain the original package, in a SOTI 13.3 server and in that version works fine.

 

Thank you for your help Raymond.

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Raymond Chan | posted this 22 June 2020

If you use an apk extractor yourself to create the apk, then it might break if the instance extracted is from a device of different Android version or device model from those of the re-targeted device(s).   After all, compared to using Managed Google Play store applicable on the more modern Android-Enterprise platform,  this is an outdated approach my company won't reccommend to any of our corporate customers due to technical and possbily legal reason(s).

   

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DDMOD@SOTI | posted this 22 June 2020

Hi Jose,

 

If there is an old version of Google Chrome on the device, please try uninstalling it before pushing the new version of it via package. May be due to the conflict between these 2 versions, the device keeps rebooting on a continuous loop. 

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Jose, Echeverria | posted this 26 June 2020

Hello,

 

I will try it, but i think that i cant uninstall Chrome apk, i think i just can deactivate.

 

Is there any script to deactivate a apk before reinstall? or i have to do it manually?

 

To uninstall i think with "uninstall com.android.chrome" should work?

 

Thank you for your help.

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DDMOD@SOTI | posted this 26 June 2020

Hi Jose,

 

If the device is enrolled as Android Plus(Android Classic), then the below script should work to remove the chrome app.

uninstall [/w] program

Where

  • /w delays the uninstallation for the specified amount of time in seconds
  • program is the program ID for the program you want to uninstall

Example

To remove the program Google Chrome:

uninstall com.android.chrome

 

Kindly share the outcome. 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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