Problem with the application catalog

Problem with the application catalog

Greetings. On my SOTI server I have 30 different rules in the applications catalog. Rule 31 is applied to the devices, however in the application manager it is not displayed to download. Is there any limit on rules?

  • 14 March 2019
  • SOTI MobiControl
  • 7 Answers
  • 0 Upvote
  • 3 Followers
  • 2.2K Views
    • 7 Answers
    • 0 Upvote
    • 3 Followers

7 Answers

Order By:   Standard | Newest | Votes
Raymond Chan | posted this 14 March 2019

There is no such limit.

To what platform(s) do your app-catalog rules belong?

What are the version and build numbers of your MobiControl server?

  • 0
  • 0
Ivan | posted this 14 March 2019

 

Android Plus.
It does not work as a managed profile or managed device.

Server version is 14.2.2.1170

  • 0
  • 0
GPMOD@SOTI | posted this 16 March 2019

Hello Ivan - Can you please contact SOTI Support and create a ticket for this, as this needs investigation. Thank you!

SOTI Technical Support | SOTI Inc. | 1.905.624.9828 | support@soti.net

  • 0
  • 0
John Aiston | posted this 25 April 2019

Hi Raymond,

I am having a similar issue now and SOTI is suggesting that there is a 30 app catalog rule limit which is a major issue for me.

Did you every come across anything similar?

John.

 

Hi Ivan, did you get a chance to report this to SOTI?  If so what was the result (known fault or fixed)?

John.

  • 0
  • 0
Raymond Chan | posted this 25 April 2019

Hi John,

I have found no such limitation (for Android+ and Android Enterprise) in app-catalog rules of our latest v13.4.0  test/demo server.  

 

I haven't tested this on our v14.3.2 server yet.  Even if there is such limitation, you can always choose to add more than one app-catalog rules, all associated with  the same Managed Google Play account, and the rules all targeted to the same set of devices/device-groups. 

 

Of course, if you have a different set of apps to be deployed to another set of devices, these devices should be enrolled with  another Managed Google Play account, and you can also have more than one app catalog rules (associated with this MGP account) targeted to your second sets of devices.

 

  • 1
  • 0
John Aiston | posted this 25 April 2019

Cheers Raymond, good advice.

The limitation is only a suggestion from the devs at mo but if correct, could be possibly part of 14.3.x as I think I was ok on 14.2.x ?

Must admit my previous attempts to connect the SOTI server to additional Managed Google Play accounts ended in a lot of pain but I will defiantly re-try as looks straight forward :)

However the devices affected are already with customers and I do not know how to re-enroll devices without manual intervention.

I am planning to replace a number of devices shortly, so I will need to put together a plan before then.

John.

 

  • 0
  • 0
John Aiston | posted this 01 May 2019

Hi all, sorry for updating an old thread but it may be useful for anyone with the same issue.

 

SOTI received confirmation from Google yesterday that there is indeed a 30 app catalogue rule limit for managed Google Play Applications. 

 

The good news is that once I reduced the number of app catalogue rules for managed Google Play Applications back to a max of 30, then they started working again and the changes picked up be the devices.  It does mean that I will need to follow your advice and create additional bindings.

 

Google have added the ability for SOTI to increase this limit, but they will need to add this feature into MobiControl in a future release.

 

John.

 

  • 1
  • 0

Give us your feedback
Give us your feedback
Feedback