Problems enrollment the device with an Apple Business Manager account

Problems enrollment the device with an Apple Business Manager account

Hello,

I'm having trouble trying to enroll the device with an iPad that's signed in to an Apple Business Manager account. No problem until the Ipad is trying to install SOTI MobiControl but fails, showing the error message.

The error message is as follows: "This Apple ID cannot be used to make purchases."
I think maybe there was a mistake in creating the MDM server, but don't know why.
We hope to receive an answer from you.
Many thanks.

https://ibb.co/68RcDjN

6 Answers

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Hieu | posted this 28 December 2020

Has anyone had a similar situation yet, I would be glad if someone showed me how to fix this.

Thanks

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Raymond Chan | posted this 30 December 2020

Have you previously enrolled any other DEP devices on this server, and have profiles and VPP apps successfully deployed on such devices?

 

On your problematic device, can you successfully deploy/revoke profiles and lock/unlock the device screen?

 

Have you set any app-catalog rule to deploy any apps to the problematic device?  If so, are such apps VPP apps already configured in your ABM?

 

Are you using iOS BYOD mode? Have you input any personal Apple-ID on the device?   

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Hieu | posted this 04 January 2021

Hi Raymond,

Happy New Year!

- I have never subscribed to a DEP device, this is the first time. ABM account has just been registered and used recently.
- I cannot deploy Profile for this device, I check the log, the result returns as follows: "Profile" IOS - Ipad "version 2 failed to install, because all of its payloads cannot be installed."
- I have set app-catalog rule to deploy the SOTI MobiControl app and configured in ABM, but to no avail, it still displays the error message: "" This Apple ID cannot be used to make purchases. "which I mentioned earlier.
- I have never used BYOD mode on iOS. On this iPad device, I'm signing in with an Apple-ID account that has been given Administrator rights on ABM.

Thanks you!

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Raymond Chan | posted this 04 January 2021

Hi Hieu,

 

How did you perform your device enrollment?  Did you enroll your problematic device by performing a device factory reset?

 

Was the serial number of your problematic device added to your DEP company account on ABM portal by Apple? Or manually by you with Apple Configurator?

 

What is the iOS firmware version of your problematic DEP device?  Did you create a new add-devices rule for its enrollment?  What options in the DEP tab of the add-devices rule did you use?

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Hieu | posted this 04 January 2021

Hi Raymond

"Was the serial number of your problematic device added to your DEP company account on ABM portal by Apple" -> When you mention this content, I think maybe I have a mistake in the installation process. If you don't mind, can you share me the DEP device registration documentation? I appreciate it, thank you!
As for the device version, I am testing on an iPad Pro device (iOS 14.2 version), I tried a factory reset but nothing has changed.
These are the options I configured in the DEP tab:

https://ibb.co/16tXJMH
https://ibb.co/p4kPYBN
https://ibb.co/qs7TyhP
https://ibb.co/mHhXdnr

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Raymond Chan | posted this 04 January 2021

Have you ever successfully any non-DEP apple devices onto your MobiControl server instances? And successfully deployed and revoked profiles and lock/unlock screen on such devices?   Is your MobiControl server an on-premises server or a Soti cloud instance?  

 

Have you only registered for a DEP account on Apple's portal or have you already successfully logged in to your ABM portal?

 

If not,  maybe you are actually quite far away from getting your implementation ready for enrolling DEP devices.   Actually, you might find out that you don't need features related to DEP.  If so, things can be much easier.  There are so many possibilities that depends on your use case(s) and device(s).     From which local reseller did you purchase your MobiControl solution?  I believe they should provide you with some basic background information and first-tier local technical support.   

 

I am not from Soti, and can only provide detailed technical support to the customers of my company in Hong Kong.   On this open forum, I basically only answer short but somewhat tricky questions for free.     Maybe moderators  from Soti can provide you with free detailed support on more basic stuff of their products. 

 

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