Profile data is temporarily unavaible

Profile data is temporarily unavaible

 

I have created a mobile profile on android for work.

When i clic on edit profil an error message say "The data is temporarily unavaible.".

when i check the log i found this error :

 

[2019-07-23 09:44:47.014] ERROR [IProfileService.GetProfilePayloads] [6701263b-313a-468e-886b-da48b625de60] (147):

 

**********************************************************************************************

* Exception: Specified argument was out of the range of valid values.

Parameter name: value *

**********************************************************************************************

for information I created a clone few days ago when everything was working normally and I see the same problem on a clone of this profile .

I can give you more details if necessary

 

Product : SOTI MobiControl

Product version : 14.2

  • 23 July 2019
  • SOTI MobiControl
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2 Answers

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Raymond Chan | posted this 23 July 2019

The problem can be related to stale data in MC v14 search module.  If so, try to set a more frequent sync interval.

 

Your problem may also have been solved in more recent patch version(s) of MobiControl.  You have to consult Soti support team or look into the release notes of new version to see if there are any related improvements in newer version.

 

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BRMOD@SOTI | posted this 25 July 2019

Hello Teddy,

As @Raymond Chan suggested, your issue will require a support case. If this has already been resolved please let us know. 

Thanks,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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