Profile has a hard time installing, agent keeps disconnecting?
What was the version and build numbers of your MobiControl server before the upgrade?
What are the version and build numbers of the device agent?
Do you experience same problem with other device agent(s)? What about with other device brand/model(s) or other device platform (say iOS, Win10, etc.)?
the version was 13.5 i believe and ill have to verify what agent was used. it was still the older blue radar icon. once i am in office i will verify.
Can you also provide information, what is the device OS and how devices are enrolled Android Plus or Android Enterprise?
Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | www.soti.net |
we were also facing same issue on Soti agent 13.5 and after upgrade to 13.8 issue got resolved .