Questions / Problems after upgrate to new MobiControl version
- 02 July 2020
- SOTI MobiControl - Android
4 Answers- 0 Upvote
- 3 Followers
4 Answers
Hi Stefan,
Thanks for posting your concerns.
MobiControl v15.1.2 can only be installed on Windows Server 2016.
Can you ensure that these ports are open on the device and server network as they are needed for Android Enterprise enrollment:
Destination Host | Ports | Purpose |
play.google.com android.com android.clients.google.com |
TCP/443 TCP,UDP/5228-5230 |
These endpoints are used to handle APKs in the Managed Play Store, and as such access to them should not be blocked as the Play Store would not work appropriately. |
google-analytics.com | TCP/443 TCP,UDP/5228-5230 |
This endpoint is used to collect / display analytics information about the applications on the Managed Play Store. Blocking this endpoint will result in a degraded experience when using the Managed Play Store. |
googleusercontent.com gstatic.com |
TCP/443 TCP,UDP/5228-5230 |
These endpoints are required to handle images on the Managed Play Store. Blocking them will result in a degraded experience when using the Play Store, including some services not working correctly. |
*.gvt1.com *.ggpht.com dl.google.com |
TCP/443 TCP,UDP/5228-5230 |
These endpoints are required so that applications can be downloaded and updates appropriately from the Play Store / Managed Play Store. We heavily discourage blocking updates by blocking these endpoints (e.g. if a vulnerability were to be discovered on an app, we would immediately patch and deliver the update through these endpoints). |
*.googleapis.com | TCP/443 | These endpoints are required for EMM APIs, Google APIs and Play Store APIs to function correctly. |
accounts.google.com | TCP/443 | These endpoints are used to handle Authentication requests, and generally any Identity related request. |
gcm-http.googleapis.com gcm-xmpp.googleapis.com android.googleapis.com |
TCP/443,5228-5230,5235,5236 | Google Cloud Messaging. These endpoints are used to push app configurations. |
fcm.googleapis.com fcm-xmpp.googleapis.com |
TCP/443,5228-5230 | Firebase Cloud Messaging (e.g. Find My Device). These endpoints are used to push app configurations, and to use services such as “Find my device”). |
pki.google.com clients1.google.com |
TCP/443 | These endpoints are primarily used for certificate handling / revocation. |
clients[2...6].google.com | TCP/443 | These endpoints are used by various Google backend services such as crash reporting, Chrome Bookmark Sync, time sync (tlsdate), and many others. |
Regards,
Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |
Hi and thanks for your answer.
Do you know if there will be a new version that can be used on Windows Server 2019?
On the device we are using the cellular network so we don't have a firewall here.
On the MobiControl server, I'm pretty sure the ports are working because with the newly created Enterprise binding, it's working fine. If the ports are blocked, it shouldn't work with the new binding either.
Unfortunately the colleague who is able to look at the firewall rules is on holiday for the next few weeks.
Best regards
Stefan
Hi guys,
I opened a ticket to Support.
The problem was in the Soti backend. Our registration code hasn't been successfully updatet for the Enterprise Binding.
Support and backend team managed to change our registration code.
Enrollment is running smoothly now.
Best regards
Stefan
Hi Stefan,
Thank you for sharing the solution on the described issue. Much appreciated!
Regards,
Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |