Hi All,

I have found the solution, it was very simple at the end.
All of these tablets have magnetic fold cases. As the case is closed, the tablet is in sleep mode (because of the magnet in the case). Once we open the case, the tablet is reachable via remote control.

Thank you for the help!

Kind regards,
Csaba

Hi Csaba,

Thanks for the post!

Do you experience this behavior on only a single device or a particular set of devices? 

Can you recall if the Remote Control option on this device was working fine before?

If yes, what changes were done to the MobiControl server/device?

Also, do you mind sharing the Manufacturer and Model of the device to ease our troubleshoot? 

Regards,

Hi,

Thank you for the answer!

It's happening with all, or at least most of our Samsung tablets (Samsung Galaxy Tab A (2016) with Android 7.0 or Android 8.1.0 OS). There is one more additional info: These tablets are not really used very often, most of them are just turned on and used 1-2 times a week.

I don't remember if there were any changes in the past, but I think it was never really working.
We also have a bunch of Zebra devices (with different profile), and remote control works fine on them.

Kind regards,
Csaba

Hello Csaba,

Thank you for your response, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

Regards,

I would request you to mark the particular comment as "is solution"

Thank you!

As I cannot mark my post as solution, I've marked yours (so the question is in solved state).