Remote Control not working after activating SOTI Assist

Remote Control not working after activating SOTI Assist

I have a 14.2.2 MobiControl Cloud instance that was working fine with Remote Control until the trial of SOTI Assist was activated. Now every time an attempt is made to Remote Control a device this error comes up. Has anybody seen this?  Since it's a cloud instance I am likely at the mercy of SOTI support to get this resolved if it requires managing anything at the server level but I'd still like to get an idea of what is going wrong. 

 

2 Answers

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Raymond, Chan | posted this 24 February 2019

Which version of Soti Assist are you using?

Did you find any error/warning entries in the various server (DS/MS/DSE) logs?

Did you get problem only with html5 remote-control sessions? Or also with classical non-html5 remote-control sessions?

 

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Matt Dermody | posted this 24 February 2019

It seems to be working now a day later, so I can't really troubleshoot what was broken anymore. 

 

I was only having the issue with the HTML5 Remote Control, but I've always had issues with the classic Remote Control plugin. I use a macbook as my primary  machine so I only attempt to use the classic RC option when I have a Windows VM running and I noticed recently that the plugin will launch the RC UI but right before it completely loads the entire interfaces crashes and disappears. I think this is a separate issue since its been happening on any of the SOTI environments I administer but I've largely ignored it as I rarely use Windows and assume thats limited to something wrong with my VM. If you have any tips on how to resolve that I'd greatly appreciate it, but its also not a big deal as long as the HTML5 RC works. 

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