Remote control on Samsung Galaxy Note 9?
According to Samsung online documentation, Note 9 (SM-N960U) device has KNOX v3.4.1 libraries included in the device firmware, and should therefore support ELM and remote-control feature.
If the "Supported APIs" field reported on your mobiControl device agent or web-console does not include "Samsung RC v#,##", then use your web-console to send the following script command to the device until the required API has been detected and reported:
Regarding your question about remote-control support on newer Samsung devices, you can check the on-line web page https://www.samsungknox.com/en/knox-platform/supported-devices to confirm the KNOX library version included in specific device model. This KNOX library support information can also be verified by looking into the software version tab of the device's Settings app. Any Samsung device model (esp. those running Andorid 11 or later) without KNOX library will only support remote-view rather than full remote-control using Android-Enterprise device agents.
@Raymond, thanks for the info. Here is what's in the "Supported API" string on these units: SamsungMdmV57, Samsung RC v1, 839.
It seems actually, that something otherwise nefarious is occurring here. I am able to pull down. on the top of the screen to show the control center, but may clicks are not aligning with the clicks on the screen itself. I've tried this with different browsers to eliminate browser shenanigans.
This weirdness is only happening on the Note 9s though. Note 5-8s are behaving properly.
So, the RC API detection is OK.
I believe if you start an html5 remote-control session, you can press the standard hardware keys (power, volume+/-, back, home, etc.) with the hardware key menu.
If your clicks on the virtual screen do not seem to align properly, the problem is likely related to the device skin (wrong screen resolution and/or orientation), and sometimes to firmware bugs For wrong orientation problem due to skin, the likely fix is to use "writeprivateprofstring RcOrientationFix" script command with proper arguments.