Remote Control Timeout

Remote Control Timeout

Is there a server side configurable value that controls the timeout of the Remote Control session?

 

Web Socket Closed Normally

5 Answers

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SOTI Support 4 | posted this 17 November 2017

Hello Matt,

Please contact SOTI Support or log a case online so that we could work with you on resolving your timeout issues.

 

Kind Regards,

SOTI Support

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Matt Dermody | posted this 17 November 2017

Is this not a proper question for a discussion forum? This forum is not going to be useful to anyone if we just get redirected to opening a ticket. 

If I was experiencing an issue or bug with the product then I think a support ticket would be warranted. In this case i'm looking to see if there is any exposed configuration for expanding the Remote Control timeout. It is not timing out unexpectedly, I'm just hoping to expand the inactivity timeout if possible. 

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Ben Ragland | posted this 06 August 2018

Bump @ RC

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Edgar Gomez | posted this 10 August 2018

Hello Matt,

 

In MobicontrolDB, Settings table, there is a field for every remote connection profile.

If you dig a little, there is a ConnectTimeout value for each profile.

Connection_Profile_Cellular:

Keyboard=4294967295 ConnMode=1 Type=10 CompLvl=2 Sensitivity=2 AvoidSuspend=1 Ver=1 Name=`Cellular` TLS=0 ConnectTimeout=45 Flags=1024 NoActivityTimeout=15

 

Perhaps you can change this and try it.

 

 

 

 

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Raymond Chan | posted this 10 August 2018

As far as I know,  this setting "ConnectTimeout"  affects  the timeout of ALL activities using the corresponding connection type (e.g. Cellular for the entry "Connection_Profile_Cellular"), and  is therefore not specifically used for controlling time-out to close existing remote-control session.     Its value should be strongly related to system heartbeat and connection efficiency affecting rules/profiles and other data/content transfer.   So, if a very different value from the default is to be set, be sure to check the overall performance of the system is not seriously affected.

    

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