Remote control Web-based not working
im having the same issue but opposite circumstances my html seems to work but plug in doesnt
Yes, I installed SOTI Assist, other way it only shows a pop-up to install it. It seems it recognizes the installation but the redirection doesn't work properly.
Please check the following in this file <SA Install folder>/Server/Config/RestAPI.config
- MobiControl Rest API URL
If that URL is not matching the MobiControl MS FQDN please edit it and make it the same.
After this restart of SotiAssist service is required.
You can check and modify your Soti Assist connection setting simply by going to All Platforms->Servers->Global Settings in your web-console. Click on "HelpDesk Server" entry for v13.x, or "Soti Assist Server" for v14.x. The value shown in the pop-up window should be an URL including the FQDN and port of your Management Server, e.g.