Samsung Galaxy A01

Samsung Galaxy A01

Dears,

 

I am trying to enroll Samsung Mobile A01 Android 10.1, the steps i did is:

 

- Brand new mobile, Start, set the link on google email, AFW#mobicontrol (Android Enterprise) and it install the agent with no issue, and when you go to my SOTI License , you can see that it took a license, and you can run the application and add the enrollment id, until this point everything is fine, but after enrollment id success, the Soti Mobicontrol agent open and it give a msg, Your License is not Activated, this could take until hours sometime foe it to find the license and work and some time it dont.

Mobile Samsung Galaxy A01

Version 10.1 Android

any support on why its takes long time to work ? and the cure for it.

5 Answers

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Raymond Chan | posted this 28 July 2020

For the message about "Your License is not Activated",  did you mean Samsung ELM license?

 

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Wael Hilal | posted this 29 July 2020

When i login to SOTI, on my Devices and select any Device, i have search the full menu and i cant find any option for update ELM, as well when i go to the Soti, Servers, the ELM is selected on Standard.

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JVMOD@SOTI | posted this 29 July 2020

Hello Wael,

 

Thank you for your post, does this device show up on the web-console, if yes, what is the device status?

does it says "connected" and does it ever activate the license?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Wael Hilal | posted this 30 July 2020

Hello, Jvm

 

Thanks for your reply,

 

In regard of you email, Yes its connected, as well it do activate a licenses

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JVMOD@SOTI | posted this 30 July 2020

Hello Wael,

 

Thank you for your response, is it automatically activating the license after some time or do you have to do something on the device?

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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