Samsung Galaxy A7 lite
What are the active MDM API's reported for your enrolled devices?
Please also check from the "About Device" tab of your device's Settings whether there is any Samsung KNOX library included in the device firmware?
I apologize for the late reply. I just realized we are only able to Remote View these new devices and not Remote Control. We greatly need to be able to remote control the devices for support.
Android API level: 30
Supported APIs: SamsungMdmV57, Samsung RCv1, 839
on the A7 lite about device screen I see Knox version: Knox 3.7, Knox Level API 33, TIMA 4.1.0
Besides SOTI are you using any other services like Knox to give them a basic config?
Have you checked all the permissions of the agent?
Have you tried to re-enroll the device into mobicontrol?
I am not familiar with the A7 lite.. but it might be the case that this devices does not support
android plus (BYOD) management since they come with android 11 out of the box. Maybe you are
only able to manage theses devices as android enterprise or with a work profile.
I read back then that the device admin api will no longer be supported after android 10.
Here take a look:
Check if your enrolled device has acces to the file system (directly on the device and via remote control).
If not, you have an plugin/agent issue.