Samsung XCover 4S devices not enrolling
I'm showing this as well for a lot of my Android Enterprise devices, I have three Zebra MC33 devices doing the exact same thing. I also had the same thing for two Samsung Tab A devices, but eventually, they were able to be enrolled, but it provided a certificate error and I had to "trust" in order to proceed.
I have a ticket open, but no solution yet.
Thanks for posting your concern!
Can you please confirm if this is the first time you are encountering such issue?
Is your On-premise server is restricted to external connections?
What error message is displayed on the device when you enter the enrollment ID?
If the Device Management address has the Internal IP address of your server, then the device enrollment fails.
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Maybe the new xcovers have Android 10. Then you need a SHA-256 SSL certificate on the mobicontrol server.
This was indeed the case. The test device we were sent was 9 but the batch they received was 10.
a 3 hour call with EU support got us a temporary solution of a wildcard certificate to get us up and running whilst the SHA2 propagates across our estate over the next few weeks.