Script command to wake Samsung tablet
So, they used to press the home button to wake the device up from the screen saver active mode.
As your device is in a kiosk enclousure, I believe it is always being charged/powered via the USB/Type-C cable hidden inside. I think what you need is to disable the screen saver and keep the device out of any sleep mode.
On some Samsung devices installed with the more recent MobiControl device agent, you could try sending the following script commands :
writesecureprofstring DeviceFeature StayAwakeWhileCharging 1
writesecureprofstring DeviceFeature DisableScreenTimeout 1
Don't forget to tell us the results, and make my post the solution if the the script works.
A good question, sorry should have mentioned.
These were new installs. Previous sites have had cut outs in the enclosure that allowed access to the home button (from the enclosure manufacturer). These ones do not and we don't have the option to replace them with ones with cut outs right now.
Lock screen is set to none with no password. We basically use them like a kiosk. We still have the soti admin password on them but as long as the tablet has its screen on it is ready for use.
What did the staff do to wake the device up every morning? Was the lockscreen password enabled?