Scripts to Android + devices

Scripts to Android + devices

I have a few devices where remote controle flag is not visible, so i can't take the devices remotely over. when i send a script to those PDAs to activate the RC flag i get an error. So scripts are not accepted. Can you help me with this issue.

Device: TC75

Android +

SOTI version info: 15.0.2.1049

4 Answers

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christopheBERNARD | posted this 27 February 2020

Hello,

 

which script to you send ?

I've had sometimes this issue , i don't know why but I send this command and everytime the problem is solve:

 

 _resetfailedrcdetetionflag

restartagent

 

 

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M.balouti | posted this 27 February 2020

Thanks for your reaction. i send the same script. but i get errors. 

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Matt Dermody | posted this 27 February 2020

What agent version do you have installed on the TC75? Make sure the you have used the Zebra specific Android+ Agent and not one from the Play Store or one designed for another manufacturer. 

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DDMOD@SOTI | posted this 09 March 2020

Hi Balouti,

 

The device should have the Zebra RC plugin to remote view the device from MobiControl web-console. Still, if you are facing this issue then try sending the below scripts:

_resetfailedrcdetectionflag

restartagent

retryrcdetection

 

If the issue still persists, then reach out to SOTI Support team for further troubleshooting.

 

Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | support@soti.net | www.soti.net |

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