Selection of Devices in Dashboard are getting reset when Device Info is updated ?

Selection of Devices in Dashboard are getting reset when Device Info is updated ?

Hello,

can anyone confirm this issue with their environment?

When selecting Devices in the dashboard using shift or control, the selection is getting reset / lost when devices in the specific group did a check-in etc.

Is this supposed to happen, so you dont miss "crucial" information? On my point of view this is just plain annoying when you try to manual select some devices to do a check-in etc. or run a script.

Version: 14.43

Kind Regards John

  • 21 October 2019
  • SOTI MobiControl
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3 Answers

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SCMOD@SOTI | posted this 23 October 2019

Hello John,

Thank you for your question. I tested it on my environment and I believe this is a expected behavior with the web-console. your selection will get reset when you check-in the devices and hit "Refresh this page with red dot" icon on the Console to update the console with the latest updates from the device. This simply works as a  refreshing a web page.

Thank you.

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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John Doe | posted this 24 October 2019

The Problem is that its auto refreshing when devices did a planned check-in i guess.

That you loose selection when you trigger the refresh is clear and understandable for me but it happen from time to time automaticly when devices perfrom check-in / switch Online.

But yeah, its not a huge problem ¯\_(ツ)_/¯

Kind Regards John

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JVMOD@SOTI | posted this 2 weeks ago

Hello John,

 

Following up on this thread, if SCMOD@SOTI has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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