Server Policies restrict use of Wi-Fi profiles not meeting required security level

Server Policies restrict use of Wi-Fi profiles not meeting required security level

Hi all.

We are running varios Android version on Zebra MC9290 and TC70. 

We keep getting a pop up on the bottom of the lockdown screen saying, "Server Policies restrict use of Wi-Fi profiles not meeting required security level."  Also, this pop up shows about 3-4 times.  If a user is in an app, it kicks them back to the lockdown screen evertime the pop up shows up.

 

Any ideas on what could be causing this or how to fix this?

 

8 Answers

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Raymond Chan | posted this 08 May 2018

Check if you have set something wrong for the item "Enforce Minimum WiFi Security Level" in the Feature Control payload.

 

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Rob Padovano | posted this 08 May 2018

Thank you Raymond!

 

Looks like we had a setting mismatch with the Enforce Minimum WiFi Security Level".  We changed the setting and that message no longer appears.

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Jon Holmes | posted this 30 May 2019

I have the same issue, the thing is under Feature Control, Enforce Minimum wifi security, the option to select WPA2 does not exist.

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Raymond Chan | posted this 30 May 2019

Your closest option is to choose "WPA" in your feature-control configuration payload.

 

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Support Staff | posted this 31 May 2019

Hello Jon, 

 

Thank you for requesting an answer fro SOTI Support Staff. 

 

What version of MobiControl are you using?  Have you tried to use WPA as per the suggestion provided? 

 

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Jon Holmes | posted this 03 June 2019

I'm using Soti 14.2

Our wifi uses WPA2, however, the closest match under Feature Control is WPA, which is what I have selected, however, I keep on getting the popup message when moving devices between groups. I have also noticed that the wifi adapter in many of my devices disables itself after this popup message, then sometimes re-enables itself after a while (but only sometimes). This happens on Motorola MC9190G & MC92N0 WM6.5 and Zebra TC51, MC33 Android 7.12

I just don't understand why SOTI do not allow for the option of WPA2 under Feature Control. Makes no sense.

How can I get around these issues?

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Scott | posted this 04 June 2019

Yeah, WPA2 has only been mandatory for WiFi products since 2013 so you'd think that Soti would get around to adding that.  However...

Based on the devices you are using, I'm guessing these are all locked/kiosk type devices.  If so, I suspect that you push a particular profile and don't allow users to create any wifi profiles anyway.  If true, I would just remove that feature control item for now.  If users can't change any wifi settings then it's redundant anyway.

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Jon Holmes | posted this 05 June 2019

Thanks for the suggestion Scott, good point you make.

Still odd the SOTI do not include WPA2 in the list of options.

@SOTI guys, maybe a suggestion to add it for the next release.

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