Setting a Fusion Wireless Profile via Barcodes, Windows CE

Setting a Fusion Wireless Profile via Barcodes, Windows CE

   I am having issues with the MobiControl Stage app when attempting to stage via bar-codes for Motorola/Symbol scanners. I have created a Fusion profile with all of the correct settings in the Mobicontrol stage app to connect to our AP however, I consistently get the error "Failed to configure Fusion Wireless" when finishing scanning bar-codes. Scanning the bar-codes does install the certificate I imported in the stage app but will not set the profile in Fusion before failing. I am able to set Fusion Global settings, Fusion password, Radio on, and Radio off fine through bar-codes and have confirmed these settings work. I also can create a profile in Fusion manually with identical settings to what I put in the Mobicontrol stage app and it works fine to connect. Does anyone have any experience with Fusion Wireless and Mobicontrol stage app? I can hardly find any documentation on the bar-code staging subject other than extremely basic SOTI overview documentation, so if anyone could shed some light on this I would greatly appreciate it. 

My model of scanner is Zebra\Symbol MC32N0 and MC3190 both with supported versions of Fusion according to the document I found on this forum. Here are a few more details:

  • Mobicontrol VER: 13.0.0.33766

  • Mobicontrol Stage Ver 13.2.0 Build: 3247
  • Device Model: MC32N0 OS: Windows Embedded 7.0 build 2824

  • Device Model: MC3190 OS: Windows Embedded Handheld 6.5 Classic

At this point I only need to be able to get bar-codes to set a wireless profile in Fusion and I'll be golden. Thanks again in advanced for any help provided. 

 

9 Answers

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Milan Riha | posted this 18 May 2018

I would need to see how you configure fusion profile exactly. 

Some hints below -

MC32N0 -  Allow Mixed Mode. By default, this option is not selected. For the MC32N0 it is enabled by default and is not permitted to be unselected. Please make sure this option is selected when configuring your fusion setting in Mobicontrol barcode generator.

MC3190 - Stage client is not able to handle the following options management profile and IPv6. Do not modify those options.

 

 

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Levi Gallion | posted this 18 May 2018

I was able to pull a log file from the handheld from the root directory (\) after the error. Here is the text: 

2018/05/18 13:03:38.275(0x0bd300fa): EVENT: Version: 7.0 Build: 2824
2018/05/18 13:03:38.276(0x0bd300fa): EVENT: Platform: Motorola WinCE
2018/05/18 13:03:38.372(0x0bd300fa): EVENT: Could not open bootstrap registry keys. Will use MCBootStrap.ini file
2018/05/18 13:03:38.390(0x0bd300fa): EVENT: Detected OEM Info: "Motorola MC32N0S"
2018/05/18 13:03:38.391(0x0bd300fa): EVENT: Detected Platform Info: "Motorola WinCE"
2018/05/18 13:03:57.139(0x0bbe0106): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/05/18 13:03:57.140(0x0bbe0106): ERROR: ApplyFusionGlobalOptions:: Set Fusion Country Code is not supported in version(X_2.02.0.0.016R).
2018/05/18 13:03:57.238(0x0bbe0106): ERROR: ApplyFusionGlobalOptions:: WLAN_MANAGEMENT_SET is not supported in version(X_2.02.0.0.016R).
2018/05/18 13:03:57.272(0x0bbe0106): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/05/18 13:03:57.273(0x0bbe0106): ERROR: ApplyFusionWirelessVersion_12::Using FAPI_PROFILE_12.
2018/05/18 13:03:59.353(0x0bbe0106): ERROR: ApplyFusionWireless::Error(6): Adding Fusion wifi(User certificate not present in certificate store).
2018/05/18 13:03:59.391(0x0bbe0106): EVENT: Saved MSBoot.dat

Looks like for some reason my certificate is causing the problem Error(6). I've tried without the certificate and it works however, I really need that certificate to be included in the barcodes to authenticate with my AP. 

The error says it is not present in the certificate store but when I import the cert into MobiStage and scan the barcodes it does indeed install a certificate and then fails. I checked control panel and the certificate is installed in the cert store. Here is some pictures of what I have:

 

Hopefully that helps narrow things down a little. Thank you so much for your help.

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SMod@Soti | posted this 05 June 2018

Hi Levi,

 

Can you download the latest version of the MobiControl Stage Barcode generator from https://www.soti.net/products/mobicontrol/download/ and try making the similar profile including your certificate?

Please let me know if using the latest version resolves this issue.

 

Thanks

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

 

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Levi Gallion | posted this 06 June 2018

This was completed using the latest version of the Bar-code generator. I have been in contact with SOTI HQ Support, it has been suggested there may be an issue with the installation timing of the certificate and the WIFI profile. This will need to be addressed by the SOTI development team to proceed further as it seems to affect multiple Motorola/Zebra based devices running multiple hardware types/operating systems. You may review the log previously posted and photos of the configuration for reference. Note the failure to find the certificate in the device certificate store in the log file, the issue is not experienced when the certificate is omitted from the Fusion configuration however, that defeats my organizations purpose for using MobiControl Stage as an option to provision our store handhelds. I currently have a work around requiring two sets of bar-codes which is less than ideal. I greatly appreciate the help looking into this matter for me. If there is any other information that I can provide just let me know.

Thanks again,

Levi G. Speedway LLC, IT Infrastructure Specialist

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Support Staff | posted this 15 June 2018

Hi Levi, 

 

The log files from your case will be very helpful in diagnosing your circumstances, they may even be required in order to open a ticket with our developers.

 

I believe this is the latest version SMod@Soti was referring in his post, I seems to be one version higher. 

 

Hope this helps,

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Levi Gallion | posted this 18 June 2018

Is this build currently in production? The download link provided in a previous post to download the bar-code generator software is out of date. It will only download version 13.2.0 build 3247 I just tried this around 7:45AM this morning. Please send me a new link to download the software or send me the .zip file directly if possible. Thanks.

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Support Staff | posted this 18 June 2018

Hi Levi, 

 

I have sent you the file VIA e-mail.  Please try it and let us know if this helps to resolve your circumstances.

 

Regards, 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Levi Gallion | posted this 18 June 2018

Unfortunately the new Mobi-Stage build does not seem to solve the issue. The log output is about the same as before: 

2018/06/06 08:51:35.329(0x0a4b0112): EVENT: Version: 7.0 Build: 2824
2018/06/06 08:51:35.331(0x0a4b0112): EVENT: Platform: Motorola WinCE
2018/06/06 08:51:35.427(0x0a4b0112): EVENT: Could not open bootstrap registry keys. Will use MCBootStrap.ini file
2018/06/06 08:51:35.457(0x0a4b0112): EVENT: Detected OEM Info: "Motorola MC32N0S"
2018/06/06 08:51:35.458(0x0a4b0112): EVENT: Detected Platform Info: "Motorola WinCE"
2018/06/06 08:51:49.201(0x0b96011a): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/06/06 08:51:49.202(0x0b96011a): ERROR: ApplyFusionGlobalOptions:: Set Fusion Country Code is not supported in version(X_2.02.0.0.016R).
2018/06/06 08:51:49.297(0x0b96011a): ERROR: ApplyFusionGlobalOptions:: WLAN_MANAGEMENT_SET is not supported in version(X_2.02.0.0.016R).
2018/06/06 08:51:49.339(0x0b96011a): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/06/06 08:51:49.340(0x0b96011a): ERROR: ApplyFusionWirelessVersion_12::Using FAPI_PROFILE_12.
2018/06/06 08:51:54.508(0x0b96011a): ERROR: ApplyFusionWireless::Error(6): Adding Fusion wifi(Server certificate not present in certificate store).
2018/06/06 08:51:54.541(0x0b96011a): EVENT: Saved MSBoot.dat
2018/06/06 10:56:53.409(0x0a4b0112): ERROR: CFusionDlg::CloseScanner ScanStatus : 0
2018/06/06 10:56:53.465(0x0a4b0112): ERROR: CFusionDlg::CloseScanner SCAN_Disable
2018/06/06 10:56:53.466(0x0a4b0112): ERROR: CFusionDlg::CloseScanner SCAN_Close : 0
2018/06/18 12:24:47.924(0x0a5818fa): EVENT: Version: 7.0 Build: 2824
2018/06/18 12:24:47.925(0x0a5818fa): EVENT: Platform: Motorola WinCE
2018/06/18 12:24:48.019(0x0a5818fa): EVENT: Could not open bootstrap registry keys. Will use MCBootStrap.ini file
2018/06/18 12:24:48.037(0x0a5818fa): EVENT: Detected OEM Info: "Motorola MC32N0S"
2018/06/18 12:24:48.039(0x0a5818fa): EVENT: Detected Platform Info: "Motorola WinCE"
2018/06/18 12:25:01.816(0x0bf41ab2): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/06/18 12:25:01.817(0x0bf41ab2): ERROR: ApplyFusionGlobalOptions:: Set Fusion Country Code is not supported in version(X_2.02.0.0.016R).
2018/06/18 12:25:02.030(0x0bf41ab2): ERROR: ApplyFusionGlobalOptions:: WLAN_MANAGEMENT_SET is not supported in version(X_2.02.0.0.016R).
2018/06/18 12:25:02.073(0x0bf41ab2): ERROR: FusionGetVersion: Fusion Version is: X_2.02.0.0.016R
2018/06/18 12:25:02.074(0x0bf41ab2): ERROR: ApplyFusionWirelessVersion_12::Using FAPI_PROFILE_12.
2018/06/18 12:25:04.017(0x0bf41ab2): ERROR: ApplyFusionWireless::Error(6): Adding Fusion wifi(Server certificate not present in certificate store).
2018/06/18 12:25:04.043(0x0bf41ab2): EVENT: Saved MSBoot.dat

This log was extracted after scanning the bar codes with MobiControl Stage Version 13.2.0 Build: 3345

The certificate is installing in the certificate store on the device as it should, there is no change in the error when running the bar codes a second time after the cert is installed. Is the application looking in the wrong place for the certificate? 

Does the name of the certificate affect where or what the application looks for when verifying that the certificate is present in the store?

I can only find one log file that is being written to the device after scanning the bar codes posted above

If there is any information I can provide you please let me know

Thanks again for the assistance with this issue

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Support Staff | posted this 18 June 2018

Hi Levi, 

 

I am going to send you one more to try.  Please try it and let us know if this helps to resolve your circumstances.

 

If not you will need to resolve this VIA a case with support.

 

Regards, 

 

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | soti.net |

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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