SOTI agent, stuck at splash screen when screen is locked
Thanks for posting your concern!
Since when are you experiencing this behavior on Android devices? Was there any update on the device or MobiControl?
Can you please share the current version of MobiControl and the agent version you were trying to upgrade from?
Is this issue happening only on XCover 4s devices?
Technical Support | SOTI Inc. |+1-888-494-SOTI (7684) | firstname.lastname@example.org | www.soti.net |
It seems it is somewhat connected to the Doze Mode but also might be some bug in the old version of the agent running on the devices 14.0 Samsung ELM.
It happens from time to time, as soon as you wake the device or unlock, the splash screen is shown and then the lockdown is loading and device gets online. But while the screen is locked, the agent won't start.
I will see if I can log a case on this one and get some ADB logs from the device.
We have actually seen it on regular XCover 4 devices as well running on 14.1.7 agent.
What's more weird is that the agent seems to be able to receive script commands from the Platform even if it is not completely started, sometimes it actually helps with sending the unlock script through the Platform.
Hello Johan W,
Thank you for your response, please reach out to Technical Support team by creating a case or dial +1-905-624-9828.
Please click here to log a case online.
Note - please find contact numbers here with respect to specific region as above mention number is only for Canada.
Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | www.soti.net |