SOTI Agent UNITECH EA600 Android v5
What version of the server did you use? Is the server a production server with different brand/model of devices of different platforms enrolled?
What did you see on your web-console and on your device screen for each case (especially for UNITECH EA600 agent v13.3.2) ?
The mobicontrol server is in version 126.96.36.1997
Actually there is no brand/model of devices enrolled on server.
I have this message on the device after install and launch agent:
"this terminal agent is incompatible with your temrinal. please contact your administrator"
I see nothing on web-consol
You probably have the following options:
1. Check with Soti technical support or business support for any updated Android+ agent for EA600 if you are or are going to a licensed customer.
2. Use the generic Android agent . This should always work, but some advanced features available only in Android+ will not be supported. (Depending on you server versin, you might need to contact Soti support team to ask how you can have the hidden Generic Android platform re-enabled)
3. Check if Unitech will release any firmware upgrade (hopefully Android 6.0+) to make it a Android Enterprise compatible device. If so, you can then use MobiiControl Android-Enterprise agent. (According to a web page on Android Enterprise maintained by Google, Unitech is currently not on the list. However, the list may be outdated and/or incomplete. You can always check it out in a few minutes simply by factory resetting the device and input afw#mobicontrol when prompted for your Google account).