SOTI Agent UNITECH EA600 Android v5

SOTI Agent UNITECH EA600 Android v5

Hi,

 

I need to set up an UNITECH EA600 device with SOTI MobiControl.

So I've try to install the following agent that I have download from soti.oem but no one works.

  • UNITECH EA600 agent v13.3.2
  • UNITECH v13.0.0
  • UNITECH v13.3.0
  • UNITECH v13.3.1
  • UNITECH v13.3.2
  • UNITECH v13.3.3
  • UNITECH v12.4.0

Is there a functional agent that works with Unitech EA600 ?

 

Thanks 

Regards

3 Answers

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Raymond Chan | posted this 06 April 2018

What version of the server did you use?  Is the server a production server with different brand/model of devices of different platforms enrolled?

What did you see on your web-console and on your device  screen for each case  (especially for UNITECH EA600 agent v13.3.2) ?  

 

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Florent | posted this 06 April 2018

The mobicontrol server is in version 14.1.2.1937

Actually there is no brand/model of devices enrolled on server.

 

I have this message on the device after install and launch agent:

"this terminal agent is incompatible with your temrinal. please contact your administrator"

 

I see nothing on web-consol

 

Thanks

 

 

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Raymond Chan | posted this 06 April 2018

You probably have the following options:

 

1. Check with Soti technical support or business support  for any updated Android+ agent for EA600 if you are or are going to  a licensed customer.

 

2. Use the generic Android agent .  This should always work, but some advanced features available only in Android+ will not be supported.  (Depending on you server versin, you might need to contact Soti support team to ask how you can have the hidden Generic Android platform re-enabled)

 

3. Check if Unitech will release any firmware upgrade (hopefully Android 6.0+)  to make it a Android Enterprise compatible device.  If so, you can then use MobiiControl Android-Enterprise agent. (According to a web page on Android Enterprise maintained by Google, Unitech is currently not on the list.    However, the list may be outdated and/or incomplete.   You can always check it out in a few minutes simply by factory resetting the device and input afw#mobicontrol when prompted for your Google account). 

 

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