SOTI Alerting for When too many devices go offline?

SOTI Alerting for When too many devices go offline?

Hello all,

 

I am wondering if anyone knows of a way to have soti send an alert when a specific amount of devices are seen going offline? Or maybe something that would give me a similar scope of devices going offline.

 

Reason being, a few weeks ago we had an issue where our cellular network went down but didn't have anyone report it until the dead of night during a night shift. So, just looking for ways to be proactive for the future.

 

Thanks in advance for any tips!

4 Answers

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JVMOD@SOTI | posted this 30 March 2020

Hello Jacob Sumouske,

 

Thank you for your post, please provide MobiControl version and device manufacture.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Jacob Sumouske | posted this 30 March 2020

Hello,

 

Mobcontrol version 14.4.4.1045

 

The devices are Panasonic FZ-G1's running windows 10

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JVMOD@SOTI | posted this 30 March 2020

Hello Jacob Sumouske,

 

Thank you for your response, please go to rules -> click on Alerts -> create new

1. Select Device Event

2. Click next -> following window will be opened

3. Select Device Disconnected -> click next -> select device group -> click next -> following window will be opened

4. You can set-up email notification and click next and finish

5. Following are the links for reference -

https://www.soti.net/mc/help/v14.4/en/console/reference/dialogs/rules/alert/windowsdesktop/alert_deviceeventscard_windowsdesktop.html

https://www.soti.net/mc/help/v14.4/en/console/reference/dialogs/rules/alert/windowsdesktop/alert_emailcard_windowsdesktop.html

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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Raymond Chan | posted this 01 April 2020

JvMOD provide the information for an alert generated when a paticular device is offline.

 

However, as far as I know, Soti MobiControl currently doed not have an alert rule to get triggered when the number of devices with a device-group/device-group-subtree getting offline falls below a predefined threshold.  The only way to achieve that now is to develop your own program to use MobiControl REST api calls to monitor offline status of devices of interest. 

 

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