SOTI assist integration with Zendesk

SOTI assist integration with Zendesk

Could SOTI assist be integrated with Zendesk?

  • 21 April 2020
  • SOTI Assist
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Suneil Sastri | posted this 21 April 2020

SOTI Assist provides REST APIs that enable integration with third party solutions, including Zendesk. To enable Zendesk call SOTI Assist APIs, you must first generate a client ID and Secret for Zendesk to use. Go to Settings > Integration > Assist Integration, and add Zendesk as an API client. To configure Zendesk to query and send data to SOTI Assist, follow these guides:

https://develop.zendesk.com/hc/en-us/articles/360001069187-Zendesk-Apps-tutorial-Getting-data-from-an-external-application

https://develop.zendesk.com/hc/en-us/articles/360001074948-Zendesk-Apps-tutorial-Sending-data-to-an-external-application

The available list of SOTI Assist APIs, along with instructions on how to call them, can be found at: https://<soti assist domain>/sotiassist/api.

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DDMOD@SOTI | posted this 21 April 2020

Hi Avshch,

 

Thanks for posting an interesting question!

 

We do have a published API set that allows for third party access to the SOTI Assist data. This allows for custom integration to other applications such as ZenDesk through coding or services.

 

Regards,

Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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