Soti Assist Setup Wizard ended prematurely, why?

Soti Assist Setup Wizard ended prematurely, why?

where can I find log information that shows what`s going wrong.

  • 08 July 2019
  • SOTI Assist
  • 7 Answers
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  • 1 Follower
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    • 7 Answers
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Matt Dermody | posted this 08 July 2019

I recommend opening up a support case for this. 

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Raymond Chan | posted this 08 July 2019

You should give more details about what you saw and what you did?

 

It may be due to :

- problem with your MobiControl installation (incompatible MC or SQL versions, improper configurations, etc.)

- your hardware and/or software not meeting the minimum requirements

- networking/firewall issue 

etc.

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Allan Larsen | posted this 09 July 2019

Well - I'm with you on this part. As you aren't asking anyone to solve the issue but rather asking where the install log files are. With MobiControl Installations there is a very nice DBInstall.log file with any errors.

But, I have been updating several Instances to version 14.x and then also installing SotiAssist for the Web based RemoteControl. One of them keet ending prematurely as well. In my case I found a hint in the log of my MS SQL Server.

 - without creating the DB before running the installer, I get the error unable to open the db
 - creating the DB and then running the installer, I get a similar error and the changes are rolled back

Even if I grand the user "sysadm" rights I get the same errors - the only difference that I can think of is that this is running on a shared MS SQL Server and I am not using the "sa" user for this instance.

 

If anyone wants to compare noted - this is the system:
Windows server 2016 (MS + SotiAssist) - seperate DS server
MS SQL Server 2017
SOTI MobiControl 14.4.0 (Running fine with currently only around 400 devices)
Hardware, network and firewall are more that sufficient for the tome

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Winfried, Scheidler | posted this 10 July 2019

 Thanks to all Supporters.

I have set up a new test environment. The only difference is the database version. Now SQLEXPRESS 2014 instead of Version 2017.

 

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Winfried, Scheidler | posted this 10 July 2019

additional Info:

I could not find any hint or error in the DB log (SQL-Server 2017) file Allan mentioned, that something went wrong.

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Allan Larsen | posted this 11 July 2019

Hi Winfried, small update to this.

I just got the information that the Soti Assist is not compatible with sql Server 2017 and that this is the issue.
I was also informed that there will be an update that will fix this. ETA unknown to me.

Hope this helps.

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Borce Lozanovski | posted this 11 July 2019

Hi, the next release of SOTI Assist (1.6) will support MS SQL Server 2017. Release is expected within next few weeks.

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