SOTI interrupt work application

SOTI interrupt work application

hi everyone, so recently i enrolled about 80 Samsung A01 devices, and my client push 1 application to the device. The apps is hybrid, and the user of the devices sometimes face blank screen when open the apps. The apps maker ask if SOTI interrupt the process of the apps. Told him already that SOTI has nothing to do with the apps. 

We tried on 1 devices that not enrolled to SOTI and the issue still happened (blank screen). We (me and my end user) suggest the apps maker to create a mechinism to kill the apps if the apps idle for 1 hour. We suspect that might be the issue.

Just wanna ask anyone here experience something like this when do enrollment with SOTI ?

I am sure SOTI won't interrupt any apps, but i feels like to share this here in case anyone experienced same kind of issue during SOTI enrollment.

Thanks & regards,

Randy 

2 Answers

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Matt Dermody | posted this 02 April 2021

If you were able to reproduce the issue with the app when SOTI is not on the device then I think you've already answered your own question. 

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RRMOD@SOTI | posted this 16 April 2021

Hi Randy,

 

Thanks for posting SOTI CENTRAL.

 

As mentioned by @Matt Dermody, If the issue still persist without Soti Mobicontrol. Then it means that it does not related to the Mobicontrol Application. Please check with your app developer about the mechanism.

 

Also, if this post has helped you in solving your inquiry, I would request you to mark the particular comment as "is solution", so others may benefit from this information.

 

 

 

Kind Regards, Technical Support | SOTI Inc. |1.905.624.9828 | support@soti.net | www.soti.net |

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