SOTI Kiosk Mode Turns Screen All White
Hello Kyle Mullins,
Thank you for your post, please upgrade your MobiControl agent on the device
Let me know if this works for you
Technical Support | SOTI Inc. |1.905.624.9828 | email@example.com | www.soti.net |
We're facing the same issue!
We have two Devicetypes in our Environment. Zebra TC20 with Android 7 (BSP 04.14.30 Lifeguard 13) and Zebra TC21 with Android 10 (BSP 10.16.10 Lifeguard 44)
On the TC20 everything works fine, but on the TC21 we have the same "white screen" issue from time to time.
Sometimes a "restartagent" or 1-2 Reboots will fix the Problem. Anyway, I also updated to the latest OS and Agent (18.104.22.1681) but still the same.
It's a bit confusing that this error only occurs on Android Versions higher than 7 (in our Environment)
Is there anything we can do, or is this issue already reported? Im on the newest OS and Agent so far, so there is no Chance to Update anything on the Device. Our Server runs on Version 15.2.6