Hello Ashley,

The agent can be pushed through MobiControl Panel as it is available under the Global Settings >> Manage Android Agents and Plugins >> Android Enterprise. Select Add to add 14.1.1 1003 and then press update to do the agent upgrade.

I have seen this on some devices immediately after enrollment but it clears after one or two device checkins.  Does the problem go away after you force a checkin with the device online?

Hello Ashley,

Thank you for your question.

We are aware of issue occurring with the device name within the lockdown, as it shows just %devicename% inside the lockdown instead of having the same device name that is shown on the console. It has been identified in the agent version 14.1.0.1012. A development ticket has been created and they are investigating into this issue to provide a fix as soon as possible. We will keep you posted of the progress.  

Hello Ashley,

We have released the new agent 14.1.1 1003 which has a fix to the issue with macros not working when part of a Lockdown template. Please visit our website soti.net/oem to download the agent.

We appreciate your patience.

Hi KKMOD,

Can this update be pushed out via the mobicontrol panel or will it have to installed manually?

Macros were dead with the first 14.1 agent, but the use of custom attributes in the lockdown were too.

We stayed with 14.0 agent because of that.

From my recent tests, macros and custom attributes work fine in lockdown for AE agent version v14.1.1.1003.   I haven't tested any earlier v14.x agent versions.